REFUNDS

Refund Policy

Last updated: September 17, 2026

1. 14-day money-back guarantee

We want Little Ruff to be useful for you and your puppy. If it isn’t right for you, you can ask for a full refund within 14 days of your purchase date. You don’t need to give a reason.

2. How to request a refund

1. Email us at agent.atelier@yahoo.com within 14 days of purchase.
2. Use the subject line “Refund — Little Ruff”.
3. Include the email address you used at checkout and, if you have it, your Gumroad receipt or order number.

We usually reply within 2 business days.

3. How the refund is paid

Payments are processed by Gumroad, so refunds are issued through Gumroad to your original payment method. Once we approve a refund, it typically appears in your account within 5–10 business days, depending on your bank or card provider. We refund the full amount you paid; we can’t control currency-conversion or bank fees charged by your provider.

4. After a refund

When a purchase is refunded, your access to the paid version of Little Ruff ends. Your puppy’s records are stored in your own browser, so you can export them from Settings.

5. After 14 days

Refund requests made after the 14-day period are generally not accepted. If something went wrong — for example, you were charged twice or couldn’t access the app because of a technical problem on our side — write to us and we will make it right.

6. Your statutory rights

Little Ruff is digital content made available right after purchase. Where the law of your country gives you a right of withdrawal for digital content, that right may end once access begins with your consent. Our 14-day guarantee is offered in addition to, and does not limit, any rights you have under the consumer law that applies to you.

7. Payment problems

If you have a problem with a payment, please contact us first — we can usually fix it faster than a bank dispute.

8. Contact

Questions about this policy: agent.atelier@yahoo.com